"I just wanted to take a minute to say thank you for and excellent workshop you presented yesterday for our office. It was quick, concise, and answered all of the questions and concerns my staff and students had. I really appreciate your flexibility in being able to meet with our group on such a short notice, and just wanted to say thanks and Great Job!"

"The Tech guys are the best!"

"I just knew that with my tenacity and your know how we could “breath” new life in to the LexMark! Thank you so much for all you do for us. We really do appreciate you all."

"I told you that I would get in touch with you. Thank you so much for coming and taking care of our systems. It is nice to know that there is so much teamwork within the division. Hope you have a good day."

"First of all, I can’t thank you enough for sending your guys over to work on our machines and set up the auto updates! You guys were awesome, please thank them again for us. We owe you one."

"Just thought that you all should know how much we appreciate Fred and what a wonderful employee you have!!"

"Scot is always a pleasure to work with!"

"I wanted to thank you for your staff's work on preparing the wireless cards. I really appreciate all of your help. Thank you again. I know that I wouldn't be able to complete the tasks required by UA's Staff without you and your staff's help."

"You and your staff are extremely helpful. It is very much appreciated. Have a fabulous day."

"Thank you for all of your patience! I really don't know what I would do without you guys! [...] I hope you have a good weekend too, and tell your staff that I really appreciate them!"

"Thanks for the 'rental' printer. We appreciate all you guys do to keep us up and running!"

"I want to acknowledge Matt for the outstanding job that he did in making sure the laptop computer was setup properly for travel. He did an outstanding job. Matt is always customer focused, knowledgeable, and a pleasure to work with. He is truly a valued member of your team. Thank you."

"Just wanted to let you know that Fred is doing a great job. He offered to deliver my printers, and got them here quicker than I could have gotten someone over to pick them up. That was a big help."

"You're the BEST! Thanks"

"I wanted to put in writing how much help Fred has been to me (and to our office). [...] I would like to express my appreciation for Fred's persistence, helpfulness, patience, and friendly manner. He has made a difficult project a success. I know we still have to "go live" with housing on this, but I have every confidence that it will be a complete success because of the foundation that was laid and all the hard work Fred has put into it."

"Just wanted all of you to know how much we appreciated your assistance today in setting up for the Web Conference. You are the greatest!"

"Great job Scot!  Thanks for saving my files... even the ones on my desktop.  I appreciate the extra effort you took."

"I would like to thank the three of you for working on getting my web site problem corrected. I really appreciate it. I still have yet to find a problem that you can not handle.

Again thank you very much, I don't know what I would do without your assistance!

Thanks!"

"Once again, I find myself writing to complement your staff. As you are aware, the Alcohol and Other Drug Prevention Programming Office is moving into the refurbished old Student Health Center. Our move has been far from easy, and every time I think I have things coordinated, something changes and I find myself back to square one. Yesterday, our furniture was delivered; we will not be moving in for awhile, but to save storage fees, we had Thomas Ruff deliver our furniture ahead of time. With no notice, I called Fred after being told by a representative from Thomas Ruff that he needed an IT person to run cables through several wall units. Before I could make it from my office in the new SHS building back to the old SHS building, Fred had already made it to the scene and discussed what was required with the Thomas Ruff representative. In no time at all, Chris Solano was on the scene taking care of business.

Casey, throughout our move process, which has now been going on for several months, Matt Fitzgerald has been ever so attentive. He gives me IT guidance when I need it, listens patiently and always answers my questions; regardless of how ridiculous they seem. I can't imagine going through this current move without Matt. When I need to lean on him, he is always there for me.

One final note....above and beyond the gentlemen I mentioned above, you really are blessed with a fabulous staff!! I can't say enough about the quality customer service we in our department continually receive from your tech support. Aaron, Scot, Chris, and Nelson are top notch. We are all faced with various frustrations during the work day, but let me say that computer issues are the least of my concerns, and that's due to the professional service we receive from your staff.

Casey, please let your entire staff know how much we in the AOD program appreciate everything they do."